Competencies - How they fail your organization and your employees

     Competencies, as a concept for performance management, have been around since the early 70’s. The idea of looking at what and how an employee does a job, can be a great indicator of their performance, so it makes sense to measure employees against their individual competencies. On August 18, 1988 President George HW Bush delivered a speech where he spoke of a “kinder, gentler” nation. In my opinion, this marked the beginning of the trophy generation or era of participation awards. Everyone wins something, whether you win the event or not, effectively creating a softer, gentler workforce.

A little background
Competencies are defined as the ability to do something successfully or efficiently. Competencies are what people need to be successful in their jobs. Job competencies are not the same as a job task, this often gets confused or mixed up. Competencies include all the related knowledge, skills, abilities, and attributes that form a person’s job. This set of context-specific qualities is correlated with superior job performance and when used correctly, can be used as a standard, against which to measure job performance as well as to develop, recruit, and hire employees.

Competencies provide organizations with a way to define, in behavioral terms, what it is people need to do to produce the results the organization desires, in a way that is in keeping with its culture. By having competencies defined in the organization, it allows employees to know what they need to be productive. When properly defined, competencies, allow organizations to evaluate the extent behaviors employees are fully demonstrating and where they may be lacking.

Dreyfus and Dreyfus [1] introduced nomenclature for the levels of competence in competency development. The causative reasoning of such a language of levels of competency may be seen in their paper on Calculative Rationality titled, "From Socrates to Expert Systems: The Limits and Dangers of Calculative Rationality". The five levels proposed by Dreyfus and Dreyfus were:

  1. Novice: Rule-based behavior, strongly limited and inflexible
  2. Experienced Beginner: Incorporates aspects of the situation
  3. Practitioner: Acting consciously from long-term goals and plans
  4. Knowledgeable practitioner: Sees the situation as a whole and acts from personal conviction
  5. Expert: Has an intuitive understanding of the situation and zooms in on the central aspects

When used correctly, competencies can give one some insight into how an employee will perform or how they have performed. This is great information for recruiting or succession planning. Competencies can also be used in performance management as long as it is done correctly.

Accountability - The fuel that makes Goals work.

Accountability - The fuel that makes Goals work.

Accountability
It is pretty easy to say anyone can create goals and then reach them, if they have a plan or create goals that are obtainable. However, that is half the battle, the other half of creating goals is obtaining the results. Being accountable to achieve your goals is the only way the goal process works; it is like having a brand new sports car without gas, you are not going anywhere.

Accountability is defined as an obligation or willingness to accept responsibility. As an employee, you must be willing to accept the responsibility of achieving your goals.

Root Cause Analysis - What is really the problem? Measurements

Root Cause Analysis - What is really the problem? Measurements

     In this final piece of this series, we will address "measurements" as a reason or reasons you may not be hitting your goals. The previous articles covered these other factors: environment, people, materials, equipment and methods as possible reasons you may not be hitting your goals.

Measurement is defined as: An observable (observed either by human or equipment) behavior (behavior of equipment, people or process) that can be measured quantitatively or qualitatively. So, goal outcomes or results can also be measured and how you go about measuring your goals must be precise and defined.

Root Cause Analysis - What is really the problem? Methods

Root Cause Analysis - What is really the problem? Methods

     In this sixth segment of this series, we will address "methods" as a reason or reasons you may not be hitting your goals. The previous articles covered these other factors: environment, people, materials and equipment as possible reasons you may not be hitting your goals.

Method is defined as: a particular form of procedure for accomplishing or approaching something, especially a systematic or established one, or how one goes about getting the work completed. We will continue investigating our car sales work. There are many sales techniques, strategies and methodologies to close the deal on selling cars. So, let's look at some methods that could be modified in order to increase your sales of cars.

Root Cause Analysis - What is really the problem? Equipment

Root Cause Analysis - What is really the problem? Equipment

     In the fifth segment of this series, we will focus on what is most likely the second top reason people do not hit their goals: equipment, with the top reason being people. As previously stated, the reason for shortfalls could be one or more of these factors: environment, people, materials, equipment, methods or measurements. Let us explore why equipment may be the reason you are struggling to hit your goals.

The Right Equipment is an Asset

Equipment is defined as the necessary items for a particular purpose. Equipment can be many things to you as employee, from having the right computer, to the right tools such as a specific screwdriver or wrench.  How many times have you been working on a project that should have or could have been simple, if you only had the right tool? There is nothing like cutting a piece of wood with a circular saw versus a hand saw. Both will get the job done, one is a lot faster and may be more precise. As we work through some examples of how equipment can be the issue, hopefully you will think of other examples and solutions that may help you reach your goals.

About eLife™ HCM

As an industry leader, eLife HCM surges revenue and growth for its customers. With a customer-oriented drive, eLife HCM software and consulting services partners with businesses to revitalize and engage employees; thereby maximizing their human capital, reducing costs and increasing profits.